Orders are typically processed within 24 hours and ship on the next available business day, depending on order volume and seasonality.

We ship on business days and plan ship dates to help protect chocolate quality in transit. Please note that delivery timing is ultimately determined by the carrier and may be affected by weather or service delays.

You may select a preferred delivery date using the date picker in your cart. We will do our best to meet your requested date, but delivery dates are not guaranteed and remain subject to processing time, carrier transit, and weather or service delays.

We cannot deliver on Sundays, Mondays, or national holidays.

For time-sensitive gifts, we recommend choosing a faster shipping method and placing your order early whenever possible.

We ship via FedEx. FedEx 2Day is our standard shipping method unless you choose an expedited option at checkout.

Available shipping options:

• FedEx 2Day
  
• FedEx Standard Overnight
  
• FedEx Priority Overnight
  

Shipping rates are calculated at checkout based on destination and package weight.

We take warm-weather shipping seriously and pack orders to protect quality in transit, including insulated materials and ice packs when conditions require. While chocolate is naturally heat-sensitive and carrier delays or extreme temperatures can impact deliveries, our packaging is designed to minimize melt risk.

If your order arrives warm, softened, or damaged, please contact us as soon as possible (ideally within 48 hours of delivery) and include photos of the box and contents so we can assist promptly.

Please ensure your shipping address is complete and accurate, including unit numbers, suite/floor numbers, and any required access details. We are not responsible for delays resulting from incorrect or undeliverable addresses.

If a package is returned to us or cannot be delivered due to an address issue, we can reship once we have a confirmed address. Carrier address correction charges and/or a reshipment fee may apply. Any applicable fees will be shared with you before we proceed.

We cannot ship to P.O. Boxes.

Once your order ships, you’ll receive a shipping confirmation email with tracking information. If your tracking shows an exception or no movement for an extended period, please contact us and we’ll help investigate.

We ship within the United States and Canada through our website.

For all other international destinations, shipping may be available by request. Please contact us with your destination and desired delivery window, and we will confirm availability and a shipping quote.

Because our products are perishable food items, all sales are final and we cannot accept returns.

We work hard to ensure your order arrives in excellent condition. If your order arrives damaged, incorrect, or does not meet our standards, please contact us within 48 hours of delivery with your order number and photos of the box and items. We will review promptly and work with you to make it right.

If you have questions about placing an order, contact us at orders@valerieconfections.com or call 213-739-8149 (Monday–Saturday, 8:00am–5:00pm PT).

You can add a complimentary gift message at checkout, or upgrade to an elegant ivory note card for $3 in your cart. We do not include pricing on packing slips.

Each order ships to one address. If you are sending gifts to multiple recipients, please place a separate order for each address.

All prices are subject to change. From time to time, we may offer promotions through our website. Promotions are valid for online sales only, are not retroactive, and may exclude certain products. Please refer to the terms of each promotion for details.

If you have an account, you can log in to view past orders and orders currently in process.

If you forget your password, you can reset it using the email address associated with your account.

Our wholesale catalog is available on Faire: https://valerieconfections.faire.com/

For wholesale questions, contact wholesale@valerieconfections.com