Customer Service

Shipping & Delivery

If you need to place an order for rush delivery, or if you have any questions about when your package will be delivered, please contact us at 213-739-8149.

Please note that orders generally require 24 hours to process, and that Next Day Air orders received after Noon may ship the following day.

We ship Monday through Thursday, with delivery Tuesday through Friday, to prevent your order from melting over the weekend. In the cooler months, we may ship over the weekend, if we deem the weather cool enough to have your shipment arrive safely.

You must provide a valid street address for your order, including apartment numbers, suites or floor numbers. We are not responsible for delays resulting from incorrect or undeliverable addresses.

Shipped orders will not require a signature to complete delivery, and will be left at the delivery address if no one is available to receive the package. On warmer days, this may result in the chocolates melting. Valerie Confections is not responsible for packages damaged at, or taken from, a destination where no person is available to receive it. We highly recommend shipping chocolates to an address where the recipient will be available to receive them.

Please note that we cannot ship to P.O. Boxes.

No delivery is available on these National holidays, or the day immediately following them. As described herein, other black out days will apply.

• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day
• New Year's Eve

At this time, we do not ship to international destinations.

To ship to Alaska, Hawaii or Puerto Rico, an additional $10 charge will apply.

Please note that if the destination city's temperature is more than 75 degrees, we reserve the right to upgrade the shipment to UPS Next Day Air or 2nd Day Air, and bill the difference to your credit card. If you have chosen Standard, when temperatures are over 75 degrees, we are not responsible if the chocolates arrive melted and will not offer any refund. Notification of any shipment is sent to the sender's email address.

SHIPPING METHODS

We ship via FedEx, using Overnight, 2nd Day Air, or Ground/Home delivery.

We are not responsible for delays caused by FedEx due to weather or mechanical error and are not able to offer refunds for those reasons.

The following services are also available through special arrangement:

• Hand delivery in Los Angeles
• Rush orders
• Next Day Shipments
• Shipping to multiple addresses

Please call 1-888-706-1408 with inquiries, and every effort will be made to accommodate your needs.

SHIPPING RATES

Currently, we offer 3 methods of shipment which vary in price depending on the delivery address:

Standard, 2-7 Business Days - $16.95+
Express, 2-3 Business Days - $24.95 - $34.95+
Next Day Air, 1 Business Day - $44.95 - $64.95+

Please note Standard shipping may not be available during warmer months of the year, to preserve the integrity of the shipment.

TRACKING YOUR SHIPMENT

Once your order ships, you’ll receive an email with Tracking Information, and you’ll be notified again if there are any unexpected delays while your package is in transit.

Returns & Replacements

We work very hard to ensure that your product is delivered in the same condition in which it left our kitchen. If your order arrives damaged, or if it doesn't meet our high standards, please contact us, so that we can make it right.

Generally, when products are damaged in transit, it is the result of unexpected delays from our carrier. In these instances, when their service guarantees aren't met, we will reship fresh product via the same shipping method originally selected, but are not able to offer expedited shipping.

Ordering

Please contact our Customer Service team with any questions about placing an order by calling 213-739-8149

Payment, Pricing & Promotions

We reserve the right to substitute products of equal or greater value for orders placed through our online store. All prices are subject to change. We occasionally run promotions through our website. These promotions are valid for online sales only, are not retroactive, and do not always apply to all products. Please refer to the details of the specific promotions for more information.

Viewing Orders

By logging into your account, you are able to view your past orders, as well as any orders that are in process.

Updating Account Information

If you lose or forget your password, you can reset it by entering the email address associated with the account, and a link to reset the password will be emailed to you. To update your billing or shipping address, please log into your account, and select My Addresses. Your billing information is not stored on our site, and must be reentered with every new order.