You can email us at shop@valerieconfections.com, call us at (213) 739-8149, or use the live chat feature on our website for immediate assistance during business hours.

Yes! We offer Free Standard Shipping on orders over $100 (not valid with other promotions). For multiple recipients, shipping is calculated individually.

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Yes, we’d love to welcome you to our boutique and bakery in Glendale, California. Stop by for a treat or to browse our collection in person.

All our chocolates are crafted in our kitchen in Glendale, California, using the finest ingredients and time-honored techniques.

We are committed to sourcing cocoa and other ingredients responsibly, working with suppliers who prioritize sustainability and ethical practices.

Store chocolates in a cool, dry place away from sunlight. Do not refrigerate.

Refrigerate petits fours, and remove them 30–60 minutes before serving. Properly stored, petits fours last for two weeks.

All products have a "best by" date on the packaging:

• Chocolate Bars: 6 months
• Toffees: 3 months
• Everyday Indulgences: 3 months
• Truffles: 3 weeks
• Petits Fours: 1–2 weeks

Most of our chocolate bars and boxes are gluten- and soy-free. For specific allergens, contact us for assistance.

Please note: all products are made in a facility that processes nuts and dairy.

Yes! We offer vegan and gluten-free options, including:

• 72% Bittersweet Chocolate Bar
• Bat Bar

Gluten-free options include:

• Good Mix Box
• Good Mix Bar
• Hot Good Mix Bar (contains honey as the only animal product)

At this time, we do not offer low-sugar or sugar-free chocolates.

Yes! You can include a free gift message on the packing slip by typing it in the text box at checkout. If you'd like it printed on an ivory note card, add the card to your cart before entering your message.

Yes! We can incorporate your logo or design on custom boxes, ribbon, or chocolates. Submit a custom inquiry on the Gifting & Favors page or contact us directly.

While we don’t offer custom flavors, we’d love to hear your ideas! Contact us, and we’ll do our best to accommodate unique requests.

Absolutely! We specialize in gifts for clients or custom gift boxes for entire teams. Submit your inquiry on the Corporate Gifting page or contact us directly.

Yes! We specialize in elegant favors and gift boxes for weddings and events. Contact us for a tailored proposal.

Yes! In your cart, click "Ship to Multiple Addresses" and assign products to each address.

Choose FedEx Express or Standard Overnight at checkout. Orders ship the next business day unless a future date is requested. For Saturday delivery, please contact us.

We ship via FedEx using Next Day or 2nd Day Air. During warmer months, shipping is limited to Standard Overnight for temperature-sensitive items.

We pack orders with insulation and ice packs, monitoring temperatures to ensure safe delivery.

Absolutely! During checkout, select your preferred delivery date to ensure your chocolates arrive just in time for your event.

Currently, we ship only to Canada. If you’re interested in international shipping, contact us directly.

We strive to use recyclable and eco-friendly materials whenever possible. If you have questions about specific packaging, feel free to ask!

Yes! Volume discounts are available for orders placed via email:

• $500–$1,500: 5%
• $1,501–$3,000: 10%
• Over $3,000: 15%

Contact us at shop@valerieconfections.com to place a large order.

Yes! Our collection is available on Faire, or you can submit a wholesale inquiry to work with us directly.

If your order hasn’t arrived by the expected date, please contact us immediately so we can assist you in tracking it down.

We do not accept returns after an item has left our facility. If your order arrives damaged or unsatisfactory, please contact us for a resolution.