The website lists all of the products that are normally available online from Valerie Confections. From time to time products may be out of stock or otherwise unavailable. We will attempt to notify you by email within two (2) business days of the ship date, should such a case arise. If we are unable to contact you, we will adjust the billing as appropriate.
Valerie Confections retains the right to substitute items of similar or greater value, at no extra cost to the purchaser.
Volume Discounts are not available online. We offer volume discounts for telephone orders at the following rates:
$500 - $1500, 5%
$1,501 - $3,000, 10%
Over $3,000, 15%
Discounts do not apply to shipping, will not be automatically applied to orders, and will not apply to rush orders (including orders placed two weeks before Christmas). Please contact us with inquiries.
We suggest storing our chocolates in a cool, dry place, away from direct sunlight. They are best enjoyed by the date on the box. They should not be refrigerated.
Please refrigerate our petits fours and remove them from refrigeration 30-60 minutes before they are served. If stored correctly, our petits fours keep well for one week.
Our tea cakes should be stored in a cool, dry place away from direct sunlight. They are best enjoyed within 2 days of arrival.
Our collection of chocolates and confections have a handwritten "enjoy by" date on the ingredient labels. While the toffees are safe to consume after the date has passed, we feel they are in the best condition for enjoyment before the handwritten date. We advise that our truffles and caramels are consumed before the "enjoy by" date.
We do not use polystyrene foam, or foam boxes, in any of our shipments. When necessary, we use a new type of insulated packaging that is made principally of an inert material felt. It has the least environmental impact of any shipping option available to us, and, unlike polystyrene, is not an oil-based product. The frozen gel packs in your shipment are reusable, the boxes are recyclable, and the cello bags from our Everyday Indulgence collection are biodegradable.
We welcome advance orders, up to sixty (60) days prior to shipping. If you would like to place an advance order, please make a note of it in the "Comments" section of your purchase checkout. These orders may arrive slightly earlier than requested, as we do not offer delivery on Saturday, Sunday, or Monday, except by special arrangement. Please call us directly at 1-213-739-8149 or email email@example.com with inquiries regarding advance delivery dates.