If you need to place an order for rush delivery, or if you have any questions about when your package will be delivered, please contact us at 213-739-8149.
The website lists all of the products that are normally available online from Valerie Confections. From time to time products may be out of stock or otherwise unavailable. We will attempt to notify you by email within two (2) business days of the ship date, should such a case arise. If we are unable to contact you, we will adjust the billing as appropriate.
Valerie Confections retains the right to substitute items of similar or greater value, at no extra cost to the purchaser.
Please note that orders generally require 48 hours to process. We ship Monday through Thursday, with delivery Tuesday through Friday. Orders received after 3 pm on Thursday may ship the following Monday. Please call directly for rush orders, or with any questions about when your order will be scheduled to ship.
You must provide a valid street address for your order, including apartment numbers, suites or floor numbers. We are not responsible for delays resulting from incorrect or undeliverable addresses.
Shipped orders will not require a signature to complete delivery, and will be left at the delivery address if no one is available to receive the package. On warmer days, this may result in the chocolates melting. Valerie Confections is not responsible for packages damaged at, or taken from, a destination where no person is available to receive it. We highly recommend shipping chocolates to an address where the recipient will be available to receive them.
Please note that we cannot ship to P.O. Boxes.
No delivery is available on these National holidays, or the day immediately following them. As described herein, other black out days will apply.
At this time, we do not ship to international destinations.
To ship to Alaska, Hawaii or Puerto Rico, an additional $10 charge will apply.
Please note that if the destination city's temperature is more than 75 degrees, we reserve the right to upgrade the shipment to UPS Next Day Air or 2nd Day Air, and bill the difference to your credit card. If you have chosen Ground, 3 Day Select, or 2nd Day Air when temperatures are over 75 degrees, we are not responsible if the chocolates arrive melted and will not offer any refund. Notification of any shipment is sent to the sender's email address.
We ship via UPS or FedEx, using Next Day Air, 2nd Day Air, 3rd Day Air or Ground delivery.
We are not responsible for delays caused by UPS or FedEx due to weather or mechanical error and are not able to offer refunds for those reasons.
The following services are also available through special arrangement:
Please call 1-888-706-1408 with inquiries, and every effort will be made to accommodate your needs.
Shipping and handling charges apply to each address where an order is shipped, based on the current published UPS and FedEx rates. Shipping costs will be automatically calculated when making your purchase. In the warmer months, from May 1 to October 15, we ship Next Day Air-higher rates and a surcharge for extra insulated packaging will apply.
Once your order ships, you’ll receive an email with Tracking Information from UPS directly, and you’ll be notified again if there are any unexpected delays while your package is in transit.